Applicable Product: ONCA R
Important Safety Notice: This product features wheelie mode. Wheelie operation still carries inherent risks of loss of control, falls, and serious injury. Riders must wear full protective gear at all times and practice only in enclosed private areas. Damage caused by crashes or loss-of-control impacts is not covered under this warranty.The gyro-assisted wheelie function is an assistive feature only and does not eliminate the risk of physical falls or crashes. It does not exempt the rider from warranty exclusions resulting from impact damage caused by falls.
The warranty period begins on the date the user receives the product.This warranty applies solely to products purchased and used within the United States, and only to new ONCA vehicles and genuine ONCA parts purchased from ONCA or its authorized dealers.. Products purchased or used outside the United States are not covered under this warranty.For other regions, please contact the dealers for confirmation.
Warranty Eligibility Prerequisites
This warranty applies only to the original retail purchaser and is non-transferable.The product must be purchased from an ONCA official channel or an ONCA-authorized dealer. Purchases from unauthorized channels will void the warranty in full.
No third-party repair or modification of electrical components is permitted.
The rider must be at least 16 years of age at the time of purchase and operation.
The total load during operation (rider + cargo) must not exceed the maximum load capacity specified in the user manual.
This warranty covers only defects in materials and workmanship that are present at the time of delivery. Damage resulting from crashes, accidents, or normal wear and tear is not covered.
| Warranty Period for Parts and Components (Time / Mileage, Whichever Comes First） |
||
| Parts | Electrical and Frame Assembly | Parts Included |
| Electrical and Frame Assembly | 12 months / 2,000 km | Frame Assembly, Motor, Controller, Handlebar, Instrument Panel, Charging Port, Lights, DC Module |
| Wear-and-tear core parts | 6 months / 1,000 km | Battery, Charger, Brake Lever, Throttle, Front Fork Suspension |
| Exterior and plastic wear-and-tear parts | 3 months | Seat, Plastic Cover, Controller Compartment Plastic Cover, Footrest Assembly, Kickstand Assembly, Rubber Wiring Grommet |
| All other accessories | No warranty | Parts not listed above are not covered under this warranty |
Note: Warranty claims are assessed solely on the basis of manufacturing defects. Damage resulting from wear and tear, impact, water ingress, or unauthorized modifications is not covered.
Battery-Specific Note: The battery warranty covers only manufacturing defects. Natural capacity degradation due to normal charge/discharge cycles is not covered. However, if the capacity drops below 70% within the warranty period, it may be considered for evaluation.
Parts Replacement Policy: Any replacement part provided under this warranty shall carry the remaining warranty period of the original product. A new warranty period will not begin upon replacement.
Return/Replacement Policy for Shipping Damage or DOA (Dead on Arrival) Within 7 Days of Delivery
Shipping damage or major out-of-box failures such as the vehicle failing to power on due to electrical faults must be reported within 7 calendar days of delivery.
Complete documentation must be provided with the claim, including: packaging photos, photos of damaged areas, a full unboxing video, and order information.
Shipping Damage: Claims for shipping damage must be filed by the user with the carrier. ONCA may provide assistance, but the manufacturer assumes no liability for losses incurred during transit.
Manufacturing defect: If ONCA verifies that a major failure preventing the vehicle from powering on is caused by a manufacturing defect, a full return or replacement is supported. The buyer is responsible for all return shipping costs.
The product must be returned in its original unboxed condition, complete with all accessories, charger, and original packaging.
The 7-day period applies only to the reporting of out-of-box damage or DOA (Dead on Arrival) conditions.
Manufacturing defects that become apparent after normal use beyond the initial 7-day period are not subject to this 7-day limit. Such claims shall be handled in accordance with Warranty Period for Parts and Components , covering repair or replacement of affected parts only. Full unit returns or replacements are not supported in such cases.
Non-Warranty Conditions
Warranty coverage shall be excluded for any of the following conditions:
The actual mileage of a component has exceeded the applicable warranty mileage limit for that part.
Modifications to the vehicle, use of non-authorized parts, or unauthorized disassembly of vehicle components shall void the entire warranty.
The VIN or other identifying marks on the vehicle have been altered, ground off, removed, or rendered illegible.
Water damage: This vehicle is designed with basic splash resistance only and is not a waterproof product. Damage caused by rainwater immersion, water fording, or exposure to moisture is not covered.
Damage resulting from accidents, falls, impacts, human error, corrosion, rust, or overloading beyond the specified capacity.
Normal wear and tear: scratches on paint, aging of the seat, brake disc wear, tire wear, and other consumable items resulting from regular use.
Force majeure events (fire, flood, freezing damage, etc.).
Use of a charger not specified or approved by ONCA shall void the entire warranty.
Failure to follow the instructions, assembly guidelines, or maintenance intervals outlined in the user manual. The manufacturer reserves the right to refuse warranty service in such cases.
Use of the vehicle in commercial or rental operations.
Inability to provide requested evidence, such as photos or videos of the fault, as reasonably required by the manufacturer for warranty assessment.
Warranty Service Method
If a warranty inspection is required, the customer shall be responsible for shipping the vehicle or defective part(s) to the inspection location designated by ONCA.
If the defect is determined to be covered under warranty, ONCA will provide repair services or replacement parts free of charge. ONCA shall cover the shipping costs for sending the replacement part(s) to the customer, while the
customer shall be responsible for the shipping costs of returning the defective part(s) or vehicle to ONCA.
If the defect is determined not to be covered under warranty, the customer shall be responsible for all costs, including replacement part costs, repair labor charges, and all round-trip shipping and logistics costs.
This warranty provides remedies limited to the repair or replacement of parts. ONCA shall not provide compensation for any indirect or consequential losses, including but not limited to loss of use, business interruption, loss of profits, or personal injury, and no cash refund or monetary compensation shall be provided.
Parts provided for warranty repair or replacement may be new, refurbished, or functionally equivalent replacement parts. The color, appearance, or design of replacement parts may not be identical to those of the original parts.
In the event that replacement parts are temporarily out of stock, ONCA reserves the right to source or procure such parts through third-party channels. ONCA shall not be liable for any repair delays caused by the unavailability or shortage of replacement parts.
Warranty Claim Procedure
Initiation: The customer must initiate a warranty claim by emailing support@oncamoto.com. The email must include: the vehicle identification number (VIN), proof of purchase, a complete description of the issue, and
supporting photos and videos. If the claim involves damage discovered upon delivery or vehicle itself, relevant videos (unboxing video) and photos of the original outer packaging are required.
Review: ONCA or an authorized dealer will review all submitted materials and may request supplementary documentation or clarification to determine preliminary eligibility.
Authorization: ONCA shall have sole discretion to determine the appropriate remedy, which may include repairing, refurbishing, or providing functionally equivalent replacement parts. The appearance or color of replacement parts may differ from the original parts.
Shipping: The customer shall cooperate with ONCA and follow the provided instructions, returning the defective part or component for inspection or replacement if needed.