ONCA is committed to customer satisfaction. Please review the following return and refund guidelines carefully.
1. Return Eligibility
Return requests must be submitted within 14 days of delivery (subject to applicable local laws); 7 days for Lithium battery purchase.
Items must be unused, undamaged, and returned in original packaging with all accessories, manuals, and components included.
A valid proof of purchase is required for all returns.
A Return Merchandise Authorization (RMA) must be obtained prior to returning any item. Unauthorized returns will be refused.
If your purchase was made through an authorized retailer (including Amazon or Best Buy), please contact the original seller and follow their return policy first.
2. Fees & Shipping Responsibility
Shipping costs are non-refundable.
Customers are responsible for all shipping costs, including:
Original shipping charges
Return shipping costs
3. Return Requirements
To be eligible for a refund:
Items must be returned in new and unused condition
Must include original packaging, packing slip, and all accessories
Must be securely packaged to prevent damage in transit
RMA number must be clearly marked on the outside of the package
ONCA reserves the right to deny refunds for:
Missing parts or accessories
Damaged, used, or improperly packaged returns
Returns received beyond the approved return window
4. Non-Returnable / Non-Refundable Conditions
Refunds or exchanges will not be granted under the following circumstances:
Request submitted after 14 days of delivery, 7 Days for battery purchase.
Product shows signs of use, damage, or alteration
Missing original packaging, accessories, or documentation
No valid proof of purchase provided or evidence of tampering
No manufacturing defect found after inspection
Damage caused by:
Misuse, neglect, or improper operation
Unauthorized modifications or repairs
External factors (e.g., water, fire, sand, weather conditions)
Serial numbers or labels are altered or removed
If the returned product is determined to be swapped, altered, or not the original item shipped by ONCA(as we record and mark our merchandise prior to shipment), no refund will be issued.
5. Refund Processing
Once the returned item is received and inspected, refunds will be issued to the original payment method.
Please allow 7-10 business days for processing after inspection.
Items that do not meet return conditions will not be refunded or returned.
6. Special Conditions
Final sale, promotional, and refurbished items are sold “as is” and are not eligible for return or refund.
If your product arrives damaged, defective, or incorrect, you must contact us within 24 hours of delivery at support@oncamoto.com for assistance.
Service and parts support are only available in regions where ONCAoperates. Products moved outside supported regions may not be eligible for service.